HR Tip: Why you need Emotional Intelligence (EI) in the work place - no matter what your job is!
HR Tip: Why you need Emotional Intelligence (EI) in the work place -
no matter what your job is!
If you want to be successful in any job, you need to understand and manage your emotions. You need to understand how you are feeling, why you are feeling it, and ultimately your actions. If we all just flew off the handle every time we got upset about something or cried every time; we would display qualities that would potentially guide others not to trust us or believe in us as a strong co-worker. So start your self-awareness, now!
In the world of HR or management we have to be much more aware of this. However there are industries that revolve around emotional intelligence. Customer service is all about being aware of the place where the individual (customer) you are speaking with is coming from. Healthcare is all about empathy and putting yourself in their shoes. Treating someone as you wish to be treated. It really can be as simple as that.
From a leader perspective, my advice is... don't be Michael Scott from The Office. Be aware of your (positive) leadership qualities, and work on your negative ones. Don't be carrying a "world's best boss" mug around when people don't even want to come in and work for you.
Your emotional intelligence can be improved. Much like any other job skill. I recommend when you are frustrated with anything that you choose to stop, think about the situation, filter your thoughts and then react.
Think about it from a front-line employee point of view. Would you want your boss yelling at you? Or crying in their office every time their idea got shot down? How would you feel if you saw someone throw a stapler across the room when they got news they didn't agree with? Would you feel you could go to your boss if his or her arms were constantly crossed? Or they rolled their eyes every time you came to them with a problem?
Managing and improving your emotional intelligence will allow you to have challenging and courageous conversations with others without inserting your own personal emotional attachment. It doesn't mean you need to be heartless, it means you need to be thoughtful with your actions and words. Oftentimes we don't think about what we say, or how we say it...
Consider your tone of voice and body language as well.
I recommend reading Emotional Intelligence 2.0 if you want to dive deeper into this topic
There are some online quiz' online to take as well to gauge your current EI.